ABOUT US

If you’ve made your way to this page, it means you‘re interested not just in who we are but also in what our venture holds in it for you. Primarily a Kiwi cricket equipment brand but we offer customized kit bags for hockey, rugby and soccer with club/collegiate logo, colors and player name/number. Based in Hamilton, New Zealand our focus and will on providing flexibility to our customers is enormous. We think that’s a great start in building strong relationships.

It is always advisable to do your research before you go out there looking for right gear. Choosing right gear based on what suits you and your style of play is sometimes the most difficult part. This is where we like to come into picture. We specialize in providing high end gear for club and professional players alike.

Our core aim is to offer the customers with great flexibility in order that they get international quality products at very reasonable prices. With this in mind we team up with our manufacturers in India who have a team of Master Craftsmen and decade’s worth of experience in providing quality products.

We pride ourselves in catering to your requirements as much as possible and feasible for us by providing a willow that suits your batting style.

Customization of gear such as kit bags, softs, etc for Clubs, Schools and Collegiate is something we have been doing very successfully too. So if you want the boys to wear gear that shows the team name and logo then we really recommend you to give us a call as we have expert designers who can deliver catchy product designs that match your club or school colors. Customization is something that builds a team feeling and helps improve the motivation and loyalty.

We value every dollar our customers spend and thus strive for achieving the value for money proposition.

Our Policies

We want you to be 100% happy with your order! Thus we would provide a replacement in case the item sent is defective. Please check the conditions as mentioned below for the items to be approved for returns.

 

Conditions for returns –

  • The returns will only be approved if the item(s) to be returned are unused with original packaging and that the customer contacts us within 3 business days of receiving the item.
  • Discounted Sale Items will not be refunded.
  • Any items damaged for reasons not due to our error will not be approved for returns.
  • Shipping and handling costs are non-refundable. Also, any shipping and handling costs involved in returning the item will not be our responsibility.
  • Returns will not be approved for any customised gear.
  • Exchanges will only be approved if we have the size or colour variations of the newly requested item is in stock. Else no exchange will be approved. Customers are advised that they cross check and ask for dimensions and/or sizes and check if specific colours are in stock before the purchase is made.
  • Once approved Returns will only be made to the original purchaser.

 

For any additional information email us at support@nimblehits.com.

Approved Refunds will be processed back to your original form of payment and it may take up to 14 days to process.

You can trust that your order will be processed as quickly and safely as possible.

We can ship anywhere in New Zealand and Internationally. You can check the shipping costs to your shipment’s destination by using our “Calculate Shipping” option just before you proceed for checkout. When you place an order the delivery dates can change based on the availability of your item(s) and your shipment’s destination.

*Note: Customised items such as Bats can take longer than others and can typically range between 7-10 working days.

Items in stock will typically be dispatched within 2 working days from the payment received day.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name and email address.

Subscription: With your permission, we may send you emails about our store, new products and other updates if you have subscribed.

 

SECTION 1 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@nimblehits.com.

 

SECTION 2 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 3 – PAYMENT DATA

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

 

SECTION 4 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

SECTION 5 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our e-store is acquired by or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

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